By offering better integrations with Salesforce, Google hopes to encourage customers using Microsoft products to make the switch.

This high-profile collaboration may spur similar deals across the industry as organizations seek the best mix of software and AI capabilities.

Salesforce and Google Cloud are deeply integrating their customer service platforms – Salesforce Service Cloud and Google Cloud’s Customer Engagement Suite – to create a seamless and intelligent support experience. Expected later this year, this unified approach empowers AI agents in Service Cloud with:

This seven-year agreement will see Salesforce leverage Google's cloud services to enhance its AI capabilities.

In today's constantly evolving AI landscape, innovations like autonomous agents are emerging so quickly that businesses struggle to keep pace. Salesforce and Google today announced a major expansion of their strategic partnership,

The contract, worth $2.5 billion, is emblematic of how big tech companies are forging alliances to offer a broader menu of AI products.

Worth $2.5 billion over seven years, the agreement would link Google Cloud's infrastructure with Salesforce's AI-powered Agentforce assistants, CRM software, and Data Cloud capabilities. Benefiting joint business customers,

Salesforce adds Google’s Gemini AI to its Agentforce platform. Now this will allow Salesforce customers to build Agentforce agents using Gemini and to deploy Salesforce on Google Cloud.

The expanding partnership is aimed at creating a more seamless, AI-powered customer service and workplace experience.

The new, seven-year deal, announced today, will enable Salesforce customers to run their Agentforce AI agents and its customer relationship management software on Google’s cloud infrastructure, where they can take advantage of an extensive range of data analytics products,