In enterprise and global capability center (GCC) relationships, trust is the most valuable asset—and trust can only be built by people.

The strange thing about revolutions is that you often don't notice when you're in the middle of them. Consider the iPhone. When it first came out, many consumers thought it wasn't that big of a deal. ...

As artificial intelligence increasingly becomes embedded in sales workflows, a paradox has emerged. Organizations are rushing to adopt AI tools that promise faster lead scoring, automated follow-ups, ...

The traditional role of retail salespeople is undergoing a fundamental transformation. As artificial intelligence reshapes customer expectations and business operations, the very definition of ...