Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing ...

Airbnb wishes so much it could be reveling in its recently closed $112 million Series B round, which was rumored to value the company at over $1 billion. Instead, it has a public relations nightmare ...

Airbnb’s summer release is usually a grand affair with tons of updates for guests and a few for hosts. This time, however, the company is introducing just a few updates for group booking along with a ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Airbnb began rolling out an AI customer service agent in April to ...

Airbnb is going to become an “AI-first application” over the next few years, co-founder and CEO Brian Chesky said on a Q2 2025 earnings call last week. The company rolled out an AI customer service ...

Airbnb admitted its customer service needs improvement after NBC4 Responds helped several guests resolve problems with the short-term rental marketplace. “There was no way to actually get a hold of ...

Airbnb hears you and is launching a bunch of new features to improve the experience from the beginning of your search all the way to checkout. On Wednesday, the rental platform announced a new way of ...

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Travelers appear to be abandoning Airbnb because of high costs, excessive fees, and poor host service. Airbnb was once a disruptor offering affordable stays but some say it has lost its charm. Travel ...

Original story: A travel blogger claims that Airbnb “customer service royally screwed [her] over this week” in a viral TikTok. Lauren (@lawofwandering) says she arrived at a dirty Airbnb and due to ...

ALAMEDA, Calif. (KGO) -- Alexander Yee of Alameda and his friends went up to Tahoe. They were up there for this year's great snow and rented a great place through Airbnb. On the first night everything ...

Peer-to-peer housing marketplace Airbnb has reorganized its international team in an effort to improve its customer support and boost the number of local options available to visitors traveling ...