It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

When customers pick up the telephone or chat online to engage live with customer service, it’s with an agent: a frontline customer service person. Any customer service leader will tell you having a ...

Opinions expressed by Entrepreneur contributors are their own. My friend Derek Halpern of the blog DIYThemes recently had an interesting customer-service experience with Brita water. He bought a ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

If you have your own business, are currently working in the customer service industry, or if you’re actually the customer on the receiving end of the service given by a company, you know how important ...

Outstanding customer service should begin at the door, according to Shep Hyken, author of Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet.

Opinions expressed by Entrepreneur contributors are their own. In his book Tweet Naked, online marketing expert and social media agency CEO Scott Levy provides the critical information entrepreneurs ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Heroes are born out of moments of crisis. The world has ...

In an age in which customers are more connected and informed — and their expectations are higher, than ever before — customer service is quickly becoming the key differentiator among brands. Every ...