Customers who phone into support call centers could soon have their voices changed to make them sound less angry or upset to call center workers. Japanese telecom company and investment firm Softbank ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Complaints to call center workers are about to sound a lot less angry, and they have artificial ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

WTF?! If you're a call center agent whose mother's virtue has been called into question by a customer for the third time today, you've still got eight hours left of your shift, and your boss has just ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...