I developed these strategies during my 25 year career in law enforcement dealing with angry people on a daily basis. These techniques saved my life on several occasions. The strategies are simple, yet ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...