What makes Matt’s Automotive team the best? “We have a team that is guest-centered and focused,” Founder and Owner Matt Lachowitzer said. “All of our team members care about our guests and want to ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

The 2024 Automotive Experience Leaders Report, derived from over 1.1 million Google reviews and including data from 17,000 new car dealers, offers invaluable insights into customer satisfaction across ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain and significant staffing ...

For the global automotive industry, innovation in digital customer experience is a short drive away. The global automotive industry has been under threat from digital and technology-native disrupters ...

We have all heard about situations when road trip travelers who experience engine failures would have gotten stuck after calling the for help line; they would go on and on waiting in a long queue or ...