Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Freshservice and Zendesk both offer powerful IT help desk features, but the right fit depends on your needs and budget. I'm ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...

Zendesk uses Relate 2026 to signal its continued intention to become an integrated platform for internal and external service delivery – and to increase the level of AI support it provides in driving ...

Zendesk adopts the MCP standard to unify AI agents, eliminate silos, and enhance cross-platform interoperability for businesses.

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

AI agents aren’t anything new in customer service — we’re all familiar with that automated voice that first greets us when we call an 800 number. Typically, they've handled so-called Tier 1 (general) ...

Zendesk introduces outcome-based pricing model for AI agents Customers only pay for support interactions successfully resolved by AI AI is now being framed as a unit of labor, not just a productivity ...

SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a ...

DENVER--(BUSINESS WIRE)--At its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help startups move faster, automate, and build world-class customer ...