There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

As the Q2 earnings season wraps, let’s dig into this quarter’s best and worst performers in the business process outsourcing ...

PLAN-B NET ZERO is expanding beyond its core energy business by taking on selected business processes for external partners.

Workflows exist in every business — including accounting firms. Some are tremendously complex and intertwined, while others are simple and direct. For most firms and their clients, there are workflows ...

President, Sales Xceleration, leading the organization which focuses on helping small to mid-size businesses get their sales back on track. In business process outsourcing, or BPO, subcontractors ...

Business process management and its precursors have been around for decades. But over the last few years, the use of BPM and the tools enabling it have shifted significantly, buoyed by AI, machine ...

AI and automation are rapidly shifting our expectations for digital experiences, but the path for businesses to get there isn’t all that clear. When done right, AI and automation can be applied across ...

Looking back on data & business process services stocks’ Q2 earnings, we examine this quarter’s best and worst performers, ...

Standardizing processes is important for a growing business, but few people know exactly how to do this. Most times, what is created is too general or detailed and burdensome and is put on the shelf ...

Whether renovating a 100 year old house or working to modernize a 245 year old organization, sometimes it takes digging down to a solid foundation to build bigger, better and stronger. Such a ...