Technology developments in alarm monitoring are exciting and can improve the performance of your company. But the success of a central station still depends on the skill of the people staffing it.

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real ...

Having proactively tracked operator performance since 2004, DuPont began to notice a clear trend developing a few years ago. Their operator performance was declining—an issue that coincided with an ...