The Consumer Financial Protection Bureau is facing a backlash over its recent overhaul of its consumer complaint portal, with experts warning that the agency is adding "friction" to the complaint ...

If you were alarmed by the reputational headaches and compliance challenges inherent in the Consumer Financial Protection Bureau’s complaint database, there is now even more to worry about. This week, ...

The Consumer Financial Protection Bureau has begun accepting complaints on payday loans. The agency has set up a database in which borrowers can file complaints about excessive fees, incorrect charges ...

American Financial Services Association general counsel Philip Bohi sent a letter this week to Consumer Financial Protection Bureau acting director Russell Vought, addressing an information request ...

“The CFPB created a world-class complaint process that has helped millions of consumers report, review, and, in some cases, resolve complaints with financial service companies,” says Ruth Susswein, ...

One year ago, we pondered whether there was any point for a person to make a complaint to America’s financial watchdog. At the time, the situation was particularly bleak at the Consumer Financial ...

The Consumer Financial Protection Bureau (CFPB) recently added two new disclosures and an attestation requirement to the CFPB portal through which consumers may submit complaints about a financial ...

Advocates are encouraged and concerned following the release of a new report on Tuesday from the U.S. PIRG Education Fund and Frontier Group that analyzed a portion of complaints published by the ...

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