Here’s how for-profit company sales teams can borrow from nonprofit practice to strengthen their CRM strategy.

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. In the coming years, growing competition among customer ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

During 2002 to 2003, CRM vendor consolidation and technology rearchitecture will challenge CRM application portfolio management. By 2004, CRM suites will be the dominant platform for managing and ...

Salesforce CRM is in advanced talks to acquire the team collaboration tools and software maker Slack Technologies WORK, The Wall Street Journal (WSJ) reported on Wednesday citing people familiar with ...

"Mr. Corleone is a man who insists on hearing bad news immediately.” (Photo by Silver Screen Collection/Hulton Archive/Getty Images) There's no need to tell you that prices are up and inflation is ...