The detailed training program has been designed specifically for call center agents who work with QSR clients. It will provide them with the skills and knowledge they need to deliver exceptional ...

BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

LACONIA, NH, USA, June 8, 2023/EINPresswire.com/ -- The Quality Assurance Team at Kanekt 365 is proud to announce the launch of an extensive brand-focused six-week ...