TwistedSifter on MSN

Call center employee can't find a customer's account, but he had the perfect comeback for the patronizing bully

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...
TwistedSifter on MSN

Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script

The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...
Yahoo

Call centers replaced many doctors' receptionists. Now, AI is coming for call centers

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...
Los Angeles Times

Call centers replaced many doctors’ receptionists. Now, AI is coming for call centers

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...