Have you heard about chatbots and want to learn more about what they're used for? Read on for everything you need to know.

The "Ask Macy's" chatbot generates personalized product recommendations, styling ideas and related item suggestions from plain-language searches.

Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...

EPFO is launching a new AI-based 'Hello Chatbot' service for its millions of members. This will allow you to instantly access PF account information—such as balance and claim status—directly on ...

A controversy around OpenAI’s latest math proof raises a fear that might become increasingly common: that A.I. tools could ...

Over the past few months, tech execs like Elon Musk have touted the performance of their company’s AI models on a particular benchmark: Chatbot Arena. Maintained by a nonprofit known as LMSYS, Chatbot ...

New research finds that your chatbot's emotional intelligence lifts your mood but lowers your social wellbeing. The warmer the bot feels, the less you want to see real people.

Installing a large language model on your personal computer gives you a handy digital assistant that won’t compromise your data privacy. If you use ChatGPT, Claude, Perplexity, or any of the other AI ...

Meta AI asked a mother “Who is the child passenger?” before surfacing personal details about her children, including a photo ...

The European Union is reportedly preparing sweeping new restrictions that would limit children under 15 from accessing social ...