acted against its policies and procedures. One of the quickest ways to escalate a problem is not to take a complaint ­seriously, or to ignore it. Therefore, every organisation, regardless of its size, ...

For businesses seeking to avoid entanglement with the CFPB, having a robust compliance management system with written and updated policies and procedures, formalized training for employees and ...

How well do you manage customer complaints? This is a question that every business ought to be asking itself, regardless of its size or industry. Today, the adage that the customer is always right has ...

BEST Express Malaysia has won Bronze in the category, the awards aimed to motivate companies to give priority to customer satisfaction and to encourage them to continuously enhance their complaint ...

This past August, FDA issued a warning letter to Soleetech Corp., a Taipei, Taiwan-based manufacturer of airway connectors. The agency was not impressed with this organization’s level of compliance.

Football Australia (FA) announced an independent complaint management procedure on Wednesday after recently retired international striker Lisa De Vanna said she had been the victim of sexual assault, ...