There's lots to like about Avaya's announcement today around its mid-size contact center offer. There's lots to like about Avaya's announcement today around its mid-size contact center offer, Contact ...

Enhanced solution enables SBLI USA Mutual Life Insurance Company, Inc. to increase efficiency, better serve customers with improved call routing and on-screen information BASKING RIDGE, N.J., July 6 - ...

Already a household name for enterprise-grade contact centers, a pair of recent announcements by Basking Ridge, N.J.–based communications company Avaya indicate yet another play to expand its ...

Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner. Back in the days, when I was a ...

UTSA Tech Solutions offers advanced contact center solutions to manage high volumes of calls, whether for departmental use or university-wide support. Contact Center Express (CCX) integrates ...

On the heels of its Telax acquisition, Intermedia is now offering Contact Center as a Service (CCaaS) in addition to its portfolio of UCaaS (unified communications as a service) solutions. Intermedia ...

Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting ...

Avaya has bought Agile Software, bringing in-house the team that created and develops the call center software Avaya sells to midsize businesses. By controlling R&D for Avaya’s Contact Center Express ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

Organizations using Cisco's call-center platform, Unified Contact Center Express (Unified CCX), should update the software urgently, Cisco has warned. The company has released updates for the Unified ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...