There are several tailwinds making the mobile environment much more enticing for ecommerce companies, leading many today to ...

Hartford Conn.-based Aetna added behavior-based security measures to its customer-facing Aetna Mobile app, The Wall Street Journal reports. The app will continuously monitor user behavior, such as a ...

Despite their popularity, apps could use a lot of improvement. Nearly seven in 10 mobile users report having problems with apps, while almost three in 10 run into issues on at least a weekly basis.

Better yet, it’s worth adding that great companies never rest on their laurels. In business, stasis is the path to ...

Earlier this year, Apple finally introduced the ability for app developers to respond to customer reviews – a feature Google had in place for several years. Now, Apple is expanding this feature with ...

In the half-year since I last updated this list of mobile apps and services for customer loyalty, the conversation surrounding the technologies has become noticeably louder. In fact, it's a feature ...

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

Harvard Business Review’s latest research study reveals how the world’s most successful companies are using cross-functional teams to deliver app experiences that deepen customer loyalty. We live in ...

In early May, audio equipment manufacturer Sonos released an app redesign that it claimed would make the company’s software easier to use, offer more control for users and personalize experiences.

Cash App, a popular platform used to transfer money, faces paying out up to $120 million in refunds and other redress to harmed customers, plus $55 million in penalties, relating to its troubling ...

ATLANTA — Money-sharing apps like Venmo, Cash App and Zelle are quick, easy and convenient. But Channel 2 Action News has been flooded with calls the past few weeks from people who had their bank ...