Ruth Zive is chief marketing officer at LivePerson and host of the Generation AI podcast. Business leaders know AI can make a positive impact on their companies, but there’s still a lot of debate as ...

Proactive engagement wins. Instead of just reacting on social media, build meaningful conversations for stronger customer relationships and brand loyalty. Timely responses matter. Meeting customers’ ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Confidence isn't optional when a conversation can make or break a deal — it's the difference between sealing a contract and walking away empty-handed. Even the most seasoned sales professionals can ...

Forbes contributors publish independent expert analyses and insights. Renae Gregoire covers content marketing and great content experiences. Imagine a world where businesses care. Where your wants, ...