AUBURN HILLS, Mich. — Chrysler announced Monday that it is unveiling new corporate phone numbers for customer service. What makes these new lines so special? Each one is brand dedicated. Company ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

While introducing the new Pixel smartphones at their October 4th event, Google introduced a new customer support tool exclusive to ‘Google phone’ owners – 24/7 customer support. Sabrina Ellis of the ...

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...

As technology continues to advance across digital channels, customers have come to expect a seemingly endless array of options for engaging with businesses. And they want more than the ability to ...

TROY, Mich.: 2 Feb. 2023 — Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 ...