Costco sells plenty of foods that loyal shoppers keep going back for, but it also has a few duds. These are the Costco items ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

Coupang received more consumer complaints related to personal data over the past four years than any of its e-commerce ...

Customer complaints about credit cards surged 20% in FY25, driven by increased card circulation and aggressive marketing by ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

We don’t have to tell you flying the friendly skies can turn into a not-so-friendly experience. But what happens when things go wrong? Is the airline held accountable? We are taking a look at the new ...