Costco sells plenty of foods that loyal shoppers keep going back for, but it also has a few duds. These are the Costco items ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

Coupang received more consumer complaints related to personal data over the past four years than any of its e-commerce ...

PayNearMe’s expansion—and resulting business growth—has allowed it to raise significant late-stage capital. In 2024, the company raised $45 million in series D funding in a round led by the Queensland ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

Customer complaints about credit cards surged 20% in FY25, driven by increased card circulation and aggressive marketing by ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...