Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

And they abused a Mandiant-developed open source tool in the attacks ShinyHunters told The Register that it has stolen data from about 100 high-profile companies in its latest Salesforce customer data ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Infosys Topaz™ works with Salesforce's gen AI capabilities to help enterprises navigate their agentic transformation and scale their digital workforce Leveraging Infosys Topaz, an AI-first set of ...

Salesforce executives at a recent press event painted a picture of an intelligent, informed virtual support agent that could dramatically alter how sales and service are conducted, signaling an ...

Salesforce warns that a threat campaign is exploiting overly permissive Experience Cloud guest configurations to harvest data from public portals. Salesforce is urging its customers to review their ...

New product and services bundle makes it easy to get up and running quickly with Five9 and Salesforce Service Cloud Voice BYOT SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: FIVN), provider of ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Saltbox Mgmt today announced the expansion of its service offerings to include Salesforce Partner Cloud, strengthening the ...

Salesforce is warning customers that hackers are targeting websites with misconfigured Experience Cloud platforms that give ...

When Salesforce announced Einstein GPT – billed as the first generative AI for CRM – at its TrailblazerDX (TDX) conference on March 7th, the claim was true. Just three days later, however, Microsoft ...

Philippine Airlines (PAL) is undergoing significant digital transformation, leveraging Salesforce’s technology to improve customer experience and empower its employees. In an interview with Computer ...