When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

Nearly 150 Chrysler Group dealerships face a year of intense training to treat consumers better as Chrysler struggles to raise its bottom-dwelling customer satisfaction scores. Later, another roughly ...

You’ve probably heard the saying, “The customer is always right.” While that isn’t always true, one thing is certain: Customers should always leave your business feeling happy and satisfied. When ...

Have you ever been back to a store just because they knew you by your name? Or maybe it’s because they took great care when you asked them for something out of the ordinary? That feeling, that moment ...

(MENAFN- Mid-East) In the ever-evolving landscape of the hospitality industry, maintaining high service standards is paramount to ensuring customer satisfaction and business success. At Sumo Sushi & ...

Call centers are often referred to as “cost centers” because historically, one of their biggest expenses is turnover; they are a necessary but costly part of the organization. Call centers have a ...