Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) announced revolutionary advancements for data sharing between customer support and broadband operations teams. The latest evolution of Calix ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

Calling a contact center can be a frustrating experience, and not one that many people look forward to. It’s therefore not surprising that many calls end with customers simply hanging up in ...

IT buyers like the operational flexibility that the public cloud provides. Capital expenditures go away. OpEx becomes predictable. Resources are available on-demand, with near-endless scalability.

Dutch airline KLM has been looking to find a way to handle information from eight social media channels and provide 24/7 support to customers in 10 languages. To that end, the carrier is using ...

With the launch of Calix Service Cloud for the Calix broadband platform, customer service representatives can proactively identify and solve subscriber issues faster thanks to real-time access to ONT ...