PROVO, Utah and SEATTLE, Oct. 7, 2025 /PRNewswire/ -- Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times ...

Jen Spencer is CEO of SmartBug Media—a full-service digital agency helping businesses get the most out of their full customer life cycle. Few companies would admit to not focusing on their customers.

Companies that outsource customer service functions to reduce costs may risk reducing their client list as well, Gartner warned Friday. In fact, the researcher predicted that through 2007 some 80 ...

Consumers in Singapore are some of the most optimistic about the positive impact of AI on society, with 68% believing it will bring benefits. Yet fewer than half, just 40 per cent, trust companies to ...

I entered the customer-service/research business in the early 1970s. At that time a movement was afoot to improve customer service, given the belief that increased sales and profits were tied to how ...

It's not because of offshoring... The reason so many of us have bad experiences with customer service has little to do with the fact so many companies are outsourcing it, says Martin Brampton. There ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great praise on a company for excellent customer service. I ...

Consumers are still having a hard time getting companies to service their needs via e-mail, and the experience is souring them on buying again from the same companies. Those were some of the results ...