A British DJ used his love for Eminem as inspiration for a funny note to a customer service department. Jay Whalley messaged online clothing site ASOS to ask about a blazer he’d ordered – but he did ...

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...