We're all living in a world of rapid change. The way we work has been fundamentally altered by the COVID-19 pandemic, and many businesses have had to adapt to hybrid and remote work models. In my ...

Cisco announces Webex AI agents for meetings and customer service. Learn what IT teams should check about availability, ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now wants ...

Remote customer service jobs are available directly from companies and also from third-party customer experience firms called BPOs. Jobs at customer experience BPOs are the easiest to get without ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

The firm further predicts that within the next two to five years, customer service organizations will shrink traditional roles while creating new, more data-driven and technical positions focused on ...

Turning a prospective client into a loyal customer is a costly endeavor that is essentially an investment in the future success of an organization. But developing a customer retention strategy isn't ...

We've all been there - the dreaded call to a customer service line... AUTOMATED VOICE: Please hold while your call is being transferred. MCCAMMON: ...Frustrating automated menus, long wait times. And ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...

An opinion on LAWMA's approach to customer service, detailing how the agency follows up on waste collection complaints beyond ...