To retain customers in a competitive landscape, organizations must offer exceptional CX across many customer journey phases, including post-sale interactions. Post-sales support comes in many forms, ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

SAN FRANCISCO, Nov. 04, 2024 (GLOBE NEWSWIRE) -- Gainsight, the world's leading Customer Success platform, today announced it has been named by Gartner as a Leader in the first-ever Magic Quadrant for ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

As a Customer Success Manager (CSM) with years of experience, one of the toughest challenges I face is balancing the need for scalability with maintaining meaningful, personal relationships with ...

Most organizations search for ways to enhance and track customers' overall experience to reduce churn, improve loyalty and boost repeat transactions. With relevant customer data, organizations can get ...

Before we dive into how customer success can propel revenue forward, let’s first define what it is. Customer success is the process of ensuring that your customers achieve their desired outcomes while ...

Have you ever sent out a customer email that felt like a masterpiece, only to see it ignored or, worse, unsubscribed from? I know the feeling. Managing customer engagement can feel like trying to host ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

The customer success (CS) team is increasingly the custodian of the post-purchase CX. Here’s how to make modern CS teams succeed. If customer experience (CX) is the cornerstone of B2B business ...

Gainsight positioned highest for Ability to Execute and furthest for Completeness of Vision as the customer success market evolves toward agentic and autonomous engagementSAN FRANCISCO, Oct. 23, 2026 ...