Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure ...

When Dev, Ops or both processes are outsourced to one or multiple vendors, it complicates everything for the organisation, its users and leadership even more. So says Nancy Van Elsacker Louisnord - ...

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...

From my many years of experience as a data specialist, and now head of service management, I’m very conscious of the commitment an organisation undertakes when it decides to implement ITSM. It‘s a ...

Late last year, Atlassian announced the acquisition of Automation, a popular plug-in to Jira Software. Until then, automations in Jira were possible by configuring workflow triggers, using marketplace ...

Quick Summary Struggling to maintain consistency and control across dynamic infrastructure environments? Discover the 10 best configuration management tools for DevOps teams in 2026 that help automate ...

‘When we realized the power of DevOps and realized the techniques other people were using, we decided to bring those cloud concepts to SAP,’ Eamonn O’Neill, Lemongrass CTO, tells CRN. SAP partner ...