Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Reflect on the last time that you played a game. For some of you, it might have been in the late 1980s as you tackled the challenges of Super Mario Bros. You ran left to right in a two-dimensional ...

Gamification is an impactful way to train. It is more enjoyable, with better retention of information and greater adoption of the training, a win for everyone. Leveraging the power of gamification, ...

JEOPARDY!®, Wheel of Fortune® and trivia may sound more like activities for a game night with friends than a government training program. And that’s exactly the point. Government agencies are turning ...

In a bid to revolutionize information security training and make it more engaging and memorable for employees, Ivan Milenkovic, group CISO at WebHelp, advises firms to adopt gamification and ...