As organizations leverage new AI systems, they need to prioritize two of the most important building blocks of trust: effective training and clear communication.

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

Hundreds of millions of people are turning to chatbots to help figure out what's wrong with them. Doctors say that's not ...

Most organizations struggle to innovate because they don’t solve the gap between a compelling strategy and consistent ...

AI is transforming customer experience across the enterprise. CX excellence requires seamless coordination across operations. The workforce includes agentic AIs that augment human capabilities. Last ...

If the new AI technology becomes adopted by Gmail users, this could be the biggest change to email in decades. It may ...

Earlier this year, an OpenAI study reached a troubling conclusion: Heavy ChatGPT users are more likely to report loneliness than non-users. The correlation between usage and feelings of social ...

Hongpeng Lei, Chief of the Mitigation Branch at UNEP, speaks about how the world can sustainably harness the benefits of ...