The IT sector requires a specific set of uniform standards as well as practices that can be applied to any company in any industry. And this is where ITIL comes into action. This is the driving force ...

Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

CARY, N.C., June 18, 2019 /CNW/ -- Global Knowledge, the world's leading provider of certified ITIL® training by AXELOS, is helping technology professionals and organizations get up to speed on ITIL 4 ...

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...