FBI Director Kash Patel says operation defrauded US seniors of millions; urges public to report suspicious activity to 1-800-CALL-FBI.

Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four account holders in New York of Citibank, a subsidiary of Citigroup, to the tune of $300,000, ...

India call centers provide tech support to credit card companies, airlines and even police and fire departments in the United States. They too... India Call Centers Scramble To Adapt To Working From ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

NEW DELHI — Even as Indian call centers have thrived in the past decade, helping U.S. companies cut costs and creating hundreds of thousands of jobs here, they have faced a seemingly insurmountable ...

India had 3,250 workers at call center outsourcing firms in 2000, said Brian Huff, an analyst at Datamonitor PLC, a market research firm. That number doesn't include the thousands of Indian call ...