Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...
In most insurance companies, the claims department is where promises are tested. It is also where costs, controls and customer ...
A five-step process for tracking down a life insurance policy and making the claim process go smoothly Written By Written by Insurance Staff Writer, WSJ | Buy Side Kimberly Lankford is an insurance ...
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