The familiar sight of a fast-food counter, once the undisputed hub of quick-service and fast-casual restaurants, is increasingly being complemented — and in some cases, even replaced — by sleek, ...

Will restaurant workers who take customers’ orders one day become obsolete? Probably not, but the industry is moving toward a future in which more guests place orders on computer screens inside ...

This post is part of the On the Margin blog. Wendy’s said this week that it would start offering ordering kiosks to its franchisees by the end of the year. Get ready to see a lot of them put to use.

Self-service kiosks at McDonald's and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...