Oracle is bringing generative AI to its CX tools. The tech giant on Tuesday unveiled new generative AI-backed capabilities that will make it faster to create knowledge articles and link customer data ...
NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.
In its quarterly update to its Fusion Cloud CX suite, Oracle added features for B2B sales and customer service teams. For marketers, Oracle CX forged deeper integrations with its customer data ...