Health systems are digitizing many of their processes to improve operations and become more consumer-friendly, but health leaders sometimes miss a key piece of the puzzle: the call center. The manual ...

Creating a patient-focused scheduling center resulted in several unexpected boons for Piedmont Healthcare, from improving the patient experience to reducing denials. When Georgia-based Piedmont ...

A recent study from digital patient scheduling company Relatient found that nearly half of healthcare providers prioritize patient scheduling as the most important factor for delivering a positive ...

Six out of ten patients find that online scheduling tools are too complex to navigate. As a result, patients schedule the wrong type of appointment, seek care elsewhere, or forgo care entirely. At the ...

Long waits, frustrated patients, and overburdened staff—these scenarios plague clinics without efficient scheduling systems. Running a clinic demands more than just good healthcare; managing patient ...

Baptist Health Care has combined two strategies – revenue cycle automation and patient engagement – to attract and retain patients in a competitive Florida market. Two of the largest competitors for ...

Consumers can get same-day service in nearly every industry, but that kind of prompt action has not always been available in healthcare outside of emergencies. That’s changing with the growth of ...

Patient scheduling and appointment optimisation represent critical facets of modern healthcare management, ensuring that both patients and providers benefit from improved operational efficiency and ...

Online Video Conference Webinar Call With Team Scheduling is the backbone of a health care organization, yet many practices use scheduling systems that rely heavily on manual, analog operations like ...

Benefis Health System, a nonprofit, independent health system based in Great Falls, Montana, serves a 38,000 square mile region with many very rural communities. This means the health system has many ...

Not-for-profit Catholic health system Providence is spinning off its in-house technology syncing provider availability and patient scheduling, and has already scored several health systems as new ...

Forbes contributors publish independent expert analyses and insights. Mark Travers writes about the world of psychology. Artificial intelligence is mostly a blessing. But sometimes it can be a curse.