Beginning in March, consumers will for the first time be able to check a government database that will compile safety complaints about a wide array of products such as toys and electrical appliances.

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

CHICAGO, Illinois (InvestigateTV) - No one can say how many lives Danny Keysar has saved. His death in 1998 fundamentally changed operations at the U.S. Consumer Product Safety Commission, or the CPSC ...

Some companies pay people to post positive reviews. This is particularly common with apps that are free to download, but even ...