New automation features are designed to make agents more productive and companies more agile during the pandemic. Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

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Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Salesforce expands healthcare AI capabilities within S&P 500 Index, integrating Agentforce Health into CVS Health call ...

Salesforce secured a $72 million U.S. Air Force agreement as part of a broader $5.6 billion Department of Defense contract.

Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA. Salesforce has announced plans to integrate Einstein GPT and Data Cloud ...

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Salesforce Inc. is expanding its generative artificial intelligence footprint today with new capabilities for its Einstein GPT general-purpose AI assistant that allow it to work with its Flow workflow ...

Slack has added new integrations with Salesforce’s customer relationship management (CRM) and customer service apps, part of its ongoing push to bolster connections with other “best of breed” cloud ...