Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

One of the Texas carrier's new policies is rubbing customers the wrong way.

Southwest Airlines loyalists will have to adapt to a new boarding process in January once the Dallas airline transitions to numbered boarding groups and assigned seating on planes. To help customers ...

Southwest Airlines is making huge changes to its business model next year, starting with a brand-new boarding process rolling out in late January. Now, we have a better idea of what that boarding ...