Now that winter's nearly here, it's time for a pop quiz: You wake up in the morning and there's ice on the dog's water dish. What do you do? If you had trouble with that one, it's time for a quick ...

In this troubleshooting problem, the customer’s general definition of the situation gets more specific when you arrive at the site and discover that the reason there is no heat is because although the ...

This month’s troubleshooting situation centers around a standard natural gas, induced draft, hot surface ignition system furnace. This is a new installation that has been accomplished in anticipation ...

As temperatures start to drop, many of us are turning our furnaces back on for the first time since spring. Unfortunately, ...

There is nothing worse than waking up in a freezing house in the middle of a cold winter’s night — except maybe, knowing you’ll have a big, expensive furnace bill to pay later that day! But don’t fret ...