Twilio on Tuesday said it has acquired contact center company Ytica in a effort to expand its position in the estimated $20 billion contact center industry. Based in the Czech Republic, Ytica ...

Recognition comes as Twilio continues to create new innovation and AI-powered Flex solutions across its platform Additionally, Flex Mobile is now available in public beta. The iOS and Android apps ...

Cloud communications platform-as-a-service company Twilio Inc. is flexing its muscle in the contact center market with the launch of a service called Twilio Flex. The company said Flex is a platform ...

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform The cloud-to-cloud integration fills a gap for ...

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is now. But ...

The following is sponsored content. It may not reflect the views of our editorial staff. How Twilio’s fully-programmable contact center solution is redefining customer experience Your email has been ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Cloud communications provider Twilio launched Twilio Flex, a contact center platform that covers ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

Twilio, a cloud communications platform provider, has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, a fully programmable cloud contact center platform. Google Cloud's ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of Flex ...