Audio and video calls to others who are using MS Teams are available using the MS Teams Call app. Webex does not have Instant Messaging (IM) or chat room services. If you have a Jabber chat room you ...

Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a ...

Use Teams more efficiently with these hacks.

Microsoft will soon add new fraud protection features to Teams calls, warning users about external callers who attempt to impersonate trusted organizations in social engineering attacks. Named "Brand ...

Microsoft Teams introduces Copilot call delegation, an AI-powered feature designed to help professionals prioritize their most important calls. By automating tasks such as spam filtering, providing ...