Virgin Media customers reaching out to contact the firm’s official Twitter account about tech support and broadband issues are being victimised by a relatively unsophisticated fraudster posing as the ...

Virgin Media could be liable to pay up to £4.5bn in compensation following the company’s data breach, in which the details of 900,000 customers were freely available online for hackers to exploit for ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...