Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package ...

To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to Web-based help desk software. Now staffers can access help desk resources using only a Web browser.

Enter UniPress Software's (Edison, NJ) latest release of its Web-based help desk and customer support software, FootPrints 5.5. Chief among the upgrade's enhancements is FootPrints' workday calendar, ...

Can you please recommend a non-hosted, non-web based Help Desk Management software with reports and inventory functionality? I would prefer if it's free (GPL/Open source), but if it's cheap and it ...

LiveTime Service Manager, the company's front-line product, will help Absolute branch out in its business with a new social network-style cloud (or on-premises) IT help desk function.

TeamSupport, a web-based help desk and customer service software solution company, announced its software is now integrated with HubSpot’s CRM platform, automating aspects of customer support such as ...

The ManageEngine help desk software includes asset, contract, purchase-order and request management, as well as a self-service portal and a knowledge base.

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems ...

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of ...