Bus operator training and development begins with onboarding once new bus operators are hired and ideally lasts throughout employees’ careers. Training encompasses both hard skills training, meaning ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

Workforce planning encompasses both macro-level decisions about workforce assignments based on factors like the overall size of a transit agency’s workforce and hiring needs, and micro-level decisions ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...