Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

How creators can land a Super Bowl ad—lessons from someone who booked two Ad Age caught up with Lisi German to unpack how she landed two Super Bowl brand deals, and what advice she has for other ...

When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service. The other 92 may have a lot of ...

LAS VEGAS, July 19, 2019 (GLOBE NEWSWIRE) -- Birthdays only come once a year, but Zappos.com – the customer service company that just happens to sell shoes, clothing, and more – announced today that ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Personalization used to be about recognizing a customer ...