Every time William publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...

You can track a shipped eBay order with the mail tracking code, or head to eBay's "Purchase history" section.

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

Now that you’ve found a bargain or won an auction on eBay, you probably wonder how long you have to wait before getting your hands on your item. eBay will usually send this info by email, but you can ...

Questions abound over the posting of confidential information from eBay Inc. members on one of the vendor’s discussion forums, a sinister incident that has many of the online marketplace’s buyers and ...

Judgment can become clouded in the heat of competition. That goes for intense bidding wars on eBay, too. Reality can quickly sober the joy of auction victory. Did I really just put up half a paycheck ...