In today’s fast-evolving service industry, organizations are embracing multiple ISO standards—ranging from ISO 9001 for quality management to ISO 14001 for environmental oversight, ISO 45001 for ...

Change management has become a universally applied term in organizational development, but with 70 percent of transformations failing, according to McKinsey and Co., it may be time to look beyond ...

With the need for constant innovation, creating systems that meet customer expectations demands continuous improvement within a complex design process. The American Society for Quality defines ...

I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

In earlier columns, I have commented on the need to transform our regional economy from the "old" economy to the "new" economy and on the need to invest in retention and growth of businesses already ...

Managing content can yield enormous rewards, but it requires a continuous improvement model. I was recently testing a website with customers when a simple error ...

HORSHAM, Pa. & PALO ALTO, Calif.--(BUSINESS WIRE)--Aegis Software, a global provider of Manufacturing Operations Management Software (MOM/MES), and Arch Systems®, the leading provider of data and ...

The Equipment Cycle outlines the four core activities essential to every construction equipment-intensive business: acquire and dispose; operate it; repair and maintain it; and continuous improvement.

Five years ago the editors of IndustryWeek invited a stock analyst to come in and tell us how his company identifies value when evaluating manufacturing companies. He was a very nice man, and we sent ...

Transformation. This word is one I’ve been saying a lot lately. At Mercy St. Vincent, where I served as president and CEO until October, a transformation — in the form of creating a culture of ...